We hope that you get as much enjoyment from your TAHUI ACTIVE set as we have creating them for you. However, we do understand that sometimes things don’t always go to plan and you may need to exchange or return a product. Our
Returns Policy is designed to assist you with your return. A returns form
will be in each package, however if by chance you need another one it is available here.
Prior to returning your items, please email firstname.lastname@example.org with your requests to exchange/return your product(s). Once we receive the product, we will undergo a quality review and will contact you to advise on the appropriate procedure. Return address will be provided upon eligibility of exchange/returns.
We encourage you to return your parcel via registered or traceable post as all returned parcels remain the responsibility of the purchaser until received by TAHUI ACTIVE.
To be eligible for an exchange/return, please ensure:
- All items must be returned within 21 days (Australia) & 28 days (International) from the order date. To return items, please ensure you fill out the returns form correctly. This will enable an easier process for your returns
- proof of purchase of your order (bank statements will not be accepted as proof of purchase)
- the returns form is attached and filled out correctly - this will enable an easier process for your exchange
- the product(s) are unworn, undamaged, unwashed, tags attached.
Please note that shipping costs will not be reimbursed for an exchange.
All items are quality controlled and checked before being sent to our loyal customers. Any product that arrives in a faulty condition can be returned for either a refund or a store credit at your choice including shipping costs.
- Please ensure you send any photo evidence of the faulty item to email@example.com upon your request.
For faulty items, a refund or store credit will be issued via credit card or paypal.
For exchanges, store credit will be issued.
Unfortunately, we will not be able to proceed with your return request if these requirements are not met. TAHUI ACTIVE reserves the right to refuse an exchange or refund on any change of mind products(s).
The Tahui Team